SERVICE LEVEL POLICY (Used Cars)
Photo's: Paul Thackray machine polishing a 2004 Bentley GT Coupe / Classic 1967 Merceds-Benz 250SL Pagoda awaiting collection after detailing work / 2004 Porsche 911 GT3 in storage
TCS Ltd aim to deliver high standards of service to all our valued customers
Our minimum standards include:-
- HPI all vehicles are HPI checked to ensure there are no hidden issues, no outstanding finance to settle or insurance write-off markers being displayed
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- Insurance we offer 7 days "free Driveaway insurance" cover through our partnership with Aviva Insurance. This allows you to take delivery of your vehicle without delay or the need to wait for arrival of an insurance cover note to tax your vehicle. To apply for your 7 days free Driveaway insurance you simply call Aviva's 0800 number and quote our account number. The insurance documents are emailed to TCS within 1 hour
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- Warranty a minimum of 3 months mechanical warranty (subject to policy excess, claim limit and policy terms & conditions). We can also offer Warranty policies for 6, 12, 24 & 36 months at additional cost. Vehicles still in Manufacturer warranty do not require an additional policy, as manufacturer warranties are transferable. Vehicles younger than 5 years will receive Platinum warranty, over 5 years or 80,000 miles are offered Gold-Plus warranty. Vehicles older than 10 years are offered an X-Range policy. Our Warranty partner also offer MOT, Tyre & GAP insurance. Our Warranty partnership is with Warranties 2000
- MOT we offer a minimum of 6 months unexpired MOT. Warranties 2000 offer MOT insurance for your peace of mind is available at additional cost. £250 or £750 claim limits for 12, 24 & 36 months
- Servicing & Tyres we service any vehicle that is due a service in the next 6 months. All servicing is carried out by manufacturers guidelines at a Unipart approved garage. Our policy is to provide vehicles with 3mm+ of tread. Our workshop partnership is with J D Hinton in Danbury, Essex
- Road Fund Licence we offer the remainder of the previous owners road fund licence. If you purchase a vehicle without a current Road Tax Disc we will offer to provide you with a minimum of 6 months. To tax your vehicle we require an original, valid insurance certificate prior to collection. 7 days free "Driveaway Insurance" is available through our partner Aviva Insurance
- Pre-handover checks regardless of when the last service or MOT was carried out we have every vehicle checked over by qualified motor vehicle technicians. The pre-delivery check includes:- Safety check, Fluids level check and a Road test. Any faults or adjustments are noted and carried out prior to handover to our customer. Our workshop partnership is with J D Hinton in Danbury, Essex
- Full Valet all vehicles receive a full exterior & interior valet by our partnership with a local professional valet company prior to collection
- Bodywork & Windscreens every effort is made to repair all minor chips & scratches. Every vehicle is professionally refurbished to dealership exacting standards where possible. Any paint repairs are agreed & carried out prior to sale
Note:- TCS Ltd reserve the right to amend the service level policy at any time
Thackray Car Sales Limited is registered in England and Wales under company number: 06963020. 162-164 High Street, Rayleigh, Essex, SS6 7BS.
Thackray Car Sales Limited is authorised and regulated by the Financial Conduct Authority, under FCA number: 660865. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. (Written Quotation available upon request). Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow) and this may or may not affect the total amount repayable. The lender will disclose this information before you enter into an agreement which only occurs with your express consent. The lenders we work with could pay commission at different rates and you will be notified of the amount we are paid before completion. All finance is subject to status and income. Terms and conditions apply. Applicants must be 18 years or over. We are only able to offer finance products from these providers. As we are a credit broker and have a commercial relationship with the lender, the introduction we make is not impartial, but we will make introductions in line with your needs, subject to your circumstances.
Thackray Car Sales Limited are registered with the Information Commissioners Office under registration number: ZA252335